Resolving disputed credit card transactions

Author: Amy Volk | Posted: 11/5/2013

Most of the time transactions move smoothly through the system, and are processed with few problems. Occasionally you will be required to provide additional information about a transaction in order to resolve a dispute. The card associations have procedures in place to facilitate the timely resolution of disputes. Your part in this process is very important.

Basically there are 2 items that will signal a cardholder dispute:

1.                   Retrieval Request

2.                   Chargeback


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Source: Elavon