Resolving disputed credit card transactions
Posted: 11/5/2013 |
Most of the time transactions move smoothly through the system, and are processed with few problems. Occasionally you will be required to provide additional information about a transaction in order to resolve a dispute. The card associations have procedures in place to facilitate the timely resolution of disputes. Your part in this process is very important.
Basically there are 2 items that will signal a cardholder dispute:
1. Retrieval Request