Service Technician Test

Service Technician Skills/Knowledge Test

Designed to recognize the high-performing technicians in dealerships or used for evaluating prospective technicians during the hiring process, dealers have found this test to be both an efficient and cost-effective tool for evaluating current and potential employees.

The test is divided into nine sections with 10 questions in each segment: General Shop Knowledge, Tools and Safety; Engine Basics; Engine Troubleshooting/Tune-Up; Power Trains/Drivelines; Electrical Principles; Electrical Circuits and Schematics; Hydraulics; Diesel Engines; and, Air Conditioning Systems. With many dealers hiring technicians from overseas, hard copies of the test are also available in French, German, Spanish, and Ukrainian.

Online and On-Demand

Administered online, the test can be taken at a schedule and location that best meets your needs. Enrollment is a simple process. Dealers simply email the technician’s name, and a username and access code are emailed to the dealer principal, service manager, or human resources manager. Participants complete a comprehensive online assessment by answering a series of questions based on various topics. Results are available and provide detailed insights into a participant’s expertise as well as skills gaps.

Steps to the On-Demand Web-Based Testing

• Visit www.servicetechtest.com to request test
• Provide NAEDA with the technician name(s) you are registering and their email addresses
• The technician’s username (email) and password will be provided for you to share with the tech to take the test
• The technician will have a maximum of two hours to complete the test
• Test results are administered by NAEDA and will be provided after the conclusion of the exam

Here’s What Dealers are Saying…

Doug Loewen, Region 1 Manager at KanEquip Inc., says, “The NAEDA Ag Technician Test is an excellent way to compare applicants for an open position. The scoring results of individual disciplines allows us to identify technicians with specific skill sets and to identify the training needs of new and existing employees.”

“Young’s Equipment has been using the NAEDA Ag Technician Test as part of our hiring process since it was developed and find that it is one of the best tools to determine a technician’s strengths and areas needed to coach up”, said Brent Bazin, Corporate Service Manager at Young’s Equipment. “We also used the test while hiring technicians from overseas and often found that the results were more to do with a language barrier than their understanding of the trade. This was apparent when we translated the test to German and would test first in English and then again in the native language. Most often we find it very helpful if we do not see a Red Seal Ag Journey status in an applicant’s resume as it helps us better understand what level of knowledge they do have.”

The NAEDA Online Ag Technician Test is available at no charge for NAEDA members. This test is a fee for service to manufacturers who are interested in having the test available for their purposes.